Job Description
Steigenberger Grandhotel Handelshof Steigenberger Hotels AG
Front Office Agent / Receptionist (m/f/x)
Your tasks.
• Support of international guests from welcome to farewell• Coordination of individual guest wishes• Professional complaint handling
• Active upselling with premium model and recommendation of special F&B offers
• Intensive exchange with the relevant departments of the house• Acceptance and processing of
room reservations
• Conscientious cash management and correct Revenue recognition
• Guiding trainees
Job Requirement
Our ideas.
• You have the host gene!
• After successfully completing your training in the hotel industry, you were able to gain professional experience in a comparable position.
• Your use of Opera (preferred) or a comparable system is well-versed.
• You like to communicate very well in German and English.
• You approach our guests empathically and professionally.
• A very well-groomed appearance and a positive and respectful interaction are a matter of course for you.
• For you, success in the team counts.
• In stressful situations, you will keep track and remain professional.
• You are generally willing to work in shifts as well as on holidays and weekends.
Our benefits.
• Attractive remuneration with binding salary increase
• Christmas and holiday pay
• Night bonuses
• Growing holiday entitlement
• Company pension scheme
• Capital-forming benefits
• Very attractive employee rates and F&B discounts in Deutsche Hospitality
hotels• Family & Friends offers in many DH hotels
• Special offers about Corporate benefits
• Free cleaning of uniforms
• Job ticket with monthly allowance
• Possibility of
a company bicycle• Free soft drinks, water & coffee
• Employee catering
• Regular events
• Bonus for recruiting new employees
• Various flexible training opportunities with own e-Campus & own academy
• Employee Assistance Program (prof. support in all situations)• Employee self service (leave requests, salary letters, update of own data etc. via app)
The Federal Employment Agency, based in Nuremberg provides services for the labor market as a federal agency , in particular job placement and job promotion , and regulates as the administrative body of the German unemployment insurance the financial compensation benefits , e.g. B. the unemployment benefit.
The BA is a self-governing, federal corporation under public law that is subject to legal supervision by the Federal Ministry of Labor and Social Affairs. In a few areas, the ministry also has the right to issue directives and is responsible for technical supervision, e.g. B. in the unemployment statistics and the employment of foreigners.
As special departments of the Federal Employment Agency, the so-called family benefits offices are responsible for the implementation of tax family benefit equalization (e.g. child benefit ) and for the calculation and payment of the child supplement according to § 6a of the BKGG .
With around 113,000 (as of 2023) employees (of whom 42,900 work in the joint institutions (job centers) and 5,200 in the family fund), the Federal Employment Agency is one of the largest authorities in Germany and one of the largest employers in the federal government.
The offices of the BA at the regional level are referred to as regional directorates , at the local level as employment agencies .
