A passionate senior who is passionate about traveling and sharing

Myself Ajay Koshy Cherian from Kottayam, Kerala, India. I am a Customer Service agent with 3 years experience in passenger services.I worked in a 15 member team through which I gained team player skills and leadership skills and multi tasking skills by managing the team sometimes when my superiors assign me.Being in a customer service role made me develop my customer service skills, communication skills and problem solving skills. I have completed my post graduation in Master of Business Administration in Aviation Management and graduation in Bachelor of Commerce.

I am a well trained, diligent and hard working individual with a goal driven orientation who has been utilising for more than 8years in companies like Traffic- Tech Gulf and Ooredoo Qatar and I am ready to utilise at the highest height for company's growth.

I am a highly competent and skilled manager with expertise driving efficient sales and hospitality operations. I have a wide variety of knowledge and experience that will enable me to contribute to your establishment's success. Self-motivated individual with a passion to perform consistently with an openness to learn new skills by working towards self-development and organizational growth. Over 15 years of hospitality (Housekeeping, Sales, Front Desk operations, Cruise, guest services) experience in the USA, Egypt, Kuwait, and UAE Dubai along with my proven ability to analyze market situations has groomed me into an individual with expertise in understanding hotel operations, organizational strategy aimed at running smooth operations of the hotel, maintaining the relationship with guests, travel agents and corporate, consistently involved in coaching, training, developing and mentoring the team members and increasing revenues. Implementing brand standards and initiatives while striving for ongoing service enhancement. Playing a key role in construction, renovation, and expansion projects to maximize revenues and stimulate business development and build-out efforts. Overseeing staff development and management—including recruitment, training, and coaching ‘to encourage progressive professional development and stimulate top-flight team performance. Realizing consistent bottom-line improvements through effective networking, communication, problem-solving, and presentation abilities.