Shanid Thadathikunnel Moideen
Abu Dhabi National Oil Comapany, Retail Supervisor
Job Type
On the job
Location
United Arab Emirates, Dubai
Chat
Personal Advantage
Am Shanid, for the last six years I have been a retail Supervisor in Abu Dhabi National Oil Company leading a small team, our team was the responsible for the best customer service and sales all the inventory team of the years, for three years in a row. And I have one year in Mukkom Metals Mining and Quarrying company as an executive accountant and one year in Du Telecom as a Customer Service Executive. Am recent MBA from Mahatma Gandhi University with strong background in Marketing and Sales. During my work breaks I like travelling, Swimming etc.
Job Preference
No Preference yet
Experience
Retail Supervisor
2015-09 - 2019-08
Abu Dhabi National Oil Comapany Supervisor
Content
• Managed staff schedule, planning workloads effectively and strategically. • Built customer retention and satisfaction by delivering top-quality service. • Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently. • Interviewed, hired and trained employees on procedures and requirements, maintaining competent, high-performing teams. • Identified operational problems and proposed solutions to management, improving service efficiency. • Set and managed operational schedules with proper coverage to meet customer service demands. • Created and submitted progress reports to upper management. • Resolved customer complaints with 100% positive outcome. • Maintained brand identity, verifying visual and grooming standards were reflective of brand image. • Coached team to deliver top-quality customer service and uphold brand values. • Maintained daily transactions records, enabling diligent financial monitoring and assessment. • Improved store operations by harnessing sales data and customer feedback. • Analyzed sales and marketing information to update strategic plans. • Trained new staff on store procedures and policies, developing knowledgeable, confident teams. • Limited financial discrepancies, accurately controlling monthly operations budget while delivering positive results.
Executive Accountant
2019-08 - 2020-09
Mukkom Metals Mining Quarrying Executive
Content
• Generated invoices based on established accounts receivable schedules and terms. • Installed internal controls and set up standard procedures for business accounting systems. • Organized and carried out month-end, quarterly and year-end processes. • Conducted regular reviews and official audits to validate recordkeeping and controls. • Reviewed and certified official financial statements for presentation to shareholders and governing bodies. • Assisted with developing and ongoing control of costing and pricing systems for business goods. • Compiled financial data for business forecasting and budgeting. • Analyzed budgets and financial projections for accurate reporting of company performance. • Prepared detailed models, reports and charts highlighting complex financial information. • Trained new employees on accounting principles and company procedures. • Advised management on financial details related to business operations, inventory levels and budgets.
Customer Service Executive
2021-06 - 2022-06
Du Telecommunication Executive
Content
• Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues. • Resolved complaints with proactive problem-solving and analysis. Advised management of customer service trends, creating proactive strategies to maintain best practices. • Improved company processes by analyzing customer feedback and service trends. • Offered detailed advice on product and service benefits. • Improved customer retention by 100%, through service and account management. • Provided professional and helpful support to new and existing clients. • Adhered strictly to policies and procedures for continued company compliance. • Maintained working knowledge of available products and services. • Audited calls and service levels to maintain high standards. • Managed banking and accounts with expert finance knowledge. • Explained benefits and advantages of different product and service offerings to customers. • Processed customer correspondence, reducing communication delays for improved client satisfaction ratings. • Managed high-volume customer queries simultaneously through effective multitasking. • Helped new staff acclimate to customer service team and mentored on strategies for success. • Shared customer feedback and suggested improvements to enhance team performance. • Applied conflict management to stressed and concerned customers. • Implemented customer follow up to uphold service standards.
Education
Business Administration · Bachelor
2009-08-04 - 2012-04-27
Mahatma Gandhi University
Master of Business Administration · Master
2012-08-07 - 2014-04-28
Mahatma Gandhi University
Popular members
Muhammad Arfid
Respective....Sir/Mam I hope this message finds you well. My name is Mahammed Arfid, and I recently came across a promising job vacancy in your organization. I am reaching out to express my strong interest in joining your company and leveraging my experience and expertise in a variety of fields such as sales, cashier, and accounts. With a proven track record in these areas, With a strong background in cashiering within the electronics field, coupled with extensive experience as a Retail Sales Manager in a textile matching center, I am confident in my ability to contribute to your team and deliver exceptional customer service. During my time as a cashier in Sharjah, UAE, I gained valuable experience in handling cash transactions, processing payments, and ensuring accurate point-of-sale operations. I developed excellent attention to detail and a strong ability to multitask, enabling me to efficiently handle customer inquiries, resolve complaints, and maintain a friendly and professional demeanor in fast-paced environments. Moreover, my expertise in the electronics field allowed me to provide product recommendations and technical support to customers, ensuring their satisfaction and repeat business. Furthermore, my experience as a Retail Sales Manager in a textile matching center honed my skills in managing teams, driving sales, and fostering customer relationships. I successfully implemented sales strategies, resulting in increased revenue and improved customer engagement. Through effective staff training and motivation, I consistently exceeded sales targets and cultivated a positive work environment that emphasized teamwork and exceptional customer service. I believe that my strong leadership abilities, combined with my passion for delivering exceptional experiences, would make me an asset to your organization. I possess a deep understanding of the retail industry, including inventory management, visual merchandising, and sales forecasting. I am adept at analyzing market trends and customer preferences to optimize product offerings and drive sales growth. Additionally, my excellent communication skills and ability to build rapport with customers and colleagues have been instrumental in fostering positive relationships and creating a collaborative work environment. I am excited about the opportunity to join your company and contribute to its continued success. My strong work ethic, attention to detail, and dedication to providing outstanding customer service align perfectly with your company's values. I am confident that my diverse experience and skills make me an ideal candidate for this position. Thank you for considering my application. I have attached my resume for your review. I would welcome the chance to discuss how my qualifications align with the needs of your company. Please feel free to contact me at your earliest convenience to arrange an interview. Thank you for your time and consideration. Sincerely, Mohammed Arfid
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