Albara Mohammad
Adel Hotel, Front Desk Agent
Job Type
On the job
Location
United Arab Emirates, Dubai
Chat
Personal Advantage
A very Passionate, successful individual with a very good background in food and beverages, as well as in Front Desk Service, and procedures with a passion for excellence. strong customer service skills resulted from more than 4 years of experience in the field. Expert at providing relevant information and options to successfully resolve issues. With a wide knowledge of Many working Systems.
Job Preference
No Preference yet
Experience
Front Desk Agent
2018-03 - 2020-02
Adel Hotel Coordinator
Content
• Greeting guests upon arrival and making them feel welcomed. • Administering check-ins and check-outs. • Providing front desk services to guests. • Assigning rooms and taking care of administrative duties. • Delivering mail and messages. • Processing guest payments. • Coordinating with bell service and staff management. • Being a source of information to guests on various matters such as transport and restaurant advice. • Processing meal and beverage requests. • Accommodating general and unique requests. • Diffusing conflict or tense situations with guests.
Customer service Representative
2020-07 - 2021-04
Talabat,Teleperformance Coordinator
Content
• Resolve customer and restaurants complaints via phone, chat, and email. • Assist with placement of orders, refunds, or exchanges. • Take payment information and other pertinent information such as addresses and phone numbers. • Utilize computer technology to handle high call volumes. • Work with the customer service manager to ensure proper customer service is being delivered. • Closeout or open call records.
Customer Service Executive
2021-09 -
Deliveroo Coordinator
Content
• Manage inbound and outbound calls From and To Customers, riders, and restaurants, as well as e-mails, chats, and Other social media channels. • Maintaining high-performance levels for service-related processes, and implementing improvement activities wherever necessary • Liaise with department managers in undertaking tasks relevant to current department needs Customer Care Department • Taking accountability for service delivery performance, meeting customer expectations, and driving future demand • Met customer call guidelines for service levels, handle time, and productivity.
Education
Biology · Undergraduate
2013-02-28 - 2016-10-28
ALdoha Alqatarya Secondary
Popular members
Muhammad Arfid
Respective....Sir/Mam I hope this message finds you well. My name is Mahammed Arfid, and I recently came across a promising job vacancy in your organization. I am reaching out to express my strong interest in joining your company and leveraging my experience and expertise in a variety of fields such as sales, cashier, and accounts. With a proven track record in these areas, With a strong background in cashiering within the electronics field, coupled with extensive experience as a Retail Sales Manager in a textile matching center, I am confident in my ability to contribute to your team and deliver exceptional customer service. During my time as a cashier in Sharjah, UAE, I gained valuable experience in handling cash transactions, processing payments, and ensuring accurate point-of-sale operations. I developed excellent attention to detail and a strong ability to multitask, enabling me to efficiently handle customer inquiries, resolve complaints, and maintain a friendly and professional demeanor in fast-paced environments. Moreover, my expertise in the electronics field allowed me to provide product recommendations and technical support to customers, ensuring their satisfaction and repeat business. Furthermore, my experience as a Retail Sales Manager in a textile matching center honed my skills in managing teams, driving sales, and fostering customer relationships. I successfully implemented sales strategies, resulting in increased revenue and improved customer engagement. Through effective staff training and motivation, I consistently exceeded sales targets and cultivated a positive work environment that emphasized teamwork and exceptional customer service. I believe that my strong leadership abilities, combined with my passion for delivering exceptional experiences, would make me an asset to your organization. I possess a deep understanding of the retail industry, including inventory management, visual merchandising, and sales forecasting. I am adept at analyzing market trends and customer preferences to optimize product offerings and drive sales growth. Additionally, my excellent communication skills and ability to build rapport with customers and colleagues have been instrumental in fostering positive relationships and creating a collaborative work environment. I am excited about the opportunity to join your company and contribute to its continued success. My strong work ethic, attention to detail, and dedication to providing outstanding customer service align perfectly with your company's values. I am confident that my diverse experience and skills make me an ideal candidate for this position. Thank you for considering my application. I have attached my resume for your review. I would welcome the chance to discuss how my qualifications align with the needs of your company. Please feel free to contact me at your earliest convenience to arrange an interview. Thank you for your time and consideration. Sincerely, Mohammed Arfid
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