Omar Mohamad Ismail Ibrahim
Grand Hyatt Hotel, Guest Service Supervisor
Job Type
On the job
Location
United Arab Emirates, Dubai
Personal Advantage
With more than 11 years of experience in Customer Service/Guest Service and 3 years in Assistant Manager Loss Prevention and Security Supervisor, I have gained extensive knowledge and expertise in the most important customer service and security strategies used today. My skills and experience would make me a valuable asset to your company.
Job Preference
No Preference yet
Experience
Concierge Officer
2008-01 - 2010-01
Grand Hyatt Hotel Officer
Content
Performing a multi-tasking responsibility such as follows:
Assisting guest sincerely with city knowledge through phone and by in person (transportation arrangements, city tours, restaurants reservations etc.) and show some extra tips to the guest (best deals on food and drinks, talked of the town places local events especially, etc.).
Solving guest concerns and complaints courteously through phone and by in person.
Maintaining work environment by fixing and reporting the defects to the Manager.
Handling transportation from in-house guest (limo/car booking, local taxi, shuttle bus).
Guest Service Supervisor
2010-01 - 2019-01
Grand Hyatt Hotel Supervisor
Content
Provide a warm, friendly service and support to the guest.
Ability in operating the systems such as: Opera, Triton, Hotel Expert, Federal Communication System, Lotus Notes, Alcatel etc.
Operate switchboards, attend incoming calls, screen and forward calls, take message and provide information correctly.
Enrolling the guest loyalty program.
Knowledgeable on Hotel products.
Entertain all guest requests and resolve their complaints, consistent with Company principles on security and customer service.
Knowledgeable about Dubai: Dubai’s attractions, places to see, restaurants, bar and nightclubs.
Handling transportation for in-house guest (limo/car booking, local taxi, shuttle bus).
Make a booking for the guest for places inside and outside the Hotel (restaurants, spa, city tour, etc.).
Assistant Manager Loss Prevention & Protocol-Security Team Leader
2019-01 - 2019-11
JW Marriott Marquis Hotel Assistant Manager
Content
Responsible of Preparing the VIP arrivals and following up to make sure of the smoothly check in.
Responsible of retrieving all the information about the VIP guest and the entire preparation of the VIP arrival.
Responsible of organizing the team for the arrival of VIPs reservation as well as VIPs attending Events.
Responsible of team duties in weekend according to the hotel occupancy as well as Events.
Responsible of retrieving all the necessary information from Guest Relation, Room Controllers, Events and Restaurant reservation in regards to VIP Arrival.
Responsible of supporting the Guest Relations, front office and loss prevention departments upon request.
Responsible of dealing with the police or any government department as needed.
Responsible of Team Empowerment and development.
Safety and Security
Patrol all areas of the property and assist guests with room access
Monitor security feeds and conduct daily physical hazard inspections
Respond to accidents and assist guests/employees during emergency situations
Defuse guest disturbances and escort from the property if necessary
Conduct investigations, gather evidence, and facilitate interviews with relevant parties
Notify Loss Prevention/Security of any guest report of theft
Complete required shift reports and maintain confidentiality of all loss prevention documents
Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
Education
Applied Science and Technology · Graduate
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Applied Technology High School
