Assessed problems and performed troubleshooting on the system, communicated with site technicians, and tracked problems through to resolution.  Deployed the solution as per the company security standards.  Rendered technical assistance to Broadband subscribers in their WAN connectivity, VPN connectivity, and troubleshooting various DSL Routers, Modems, and IP cameras.  Meticulously delivered overall stability and reliable network services.  Oversaw and reviewed the daily network performance.  Championed efforts in network troubleshooting and rectification of hardware faults.  Made noteworthy contributions in the installation and maintenance of network monitoring, analysis, and reporting tools.  Promptly addressed and resolved the tickets.  Drove efforts in installing the essential network hardware and software.  Carried out the configuration changes through the change control systems and processes.  Instrumentally aided and sustained the data center networks.  Managed end-to-end networking, routing, and interconnectivity issues.  Coordinated with the field engineers in conducting visits to customers/employees to analyze if the problem was critical. Pioneered the testing and fixing of faulty equipment

Played a significant role in enhancing customer service experience, developing engaged customers, and facilitating organic growth.  Took ownership of customers' issues and followed up problems through to resolution.  Established a clear mission and deployed strategies focused on that mission.  Shouldered with the entire responsibility of managing project right from inception to completion while complying with the client requirement within the SLA.  Played a significant role in securing the best pricing with advanced features by searching for new hardware's or brand to compete in the current market  Actively involved in amalgamating new hardware to the existing platform.  Initiated the market research and pioneered the software updates' improvisation.  Successfully imparted trainings onmultiple solutions to clients.  Crafted presentation slides following the client's requirements for any feature.  Championed efforts in configuring devices as per the clients' requirements.  Held responsible for preparing and presenting wiring diagrams as per the tes ting to technicians.  Dexterously steered a cross-functional team of 5 engineers & 6 technicians.  Rendered prompt resolutions to clients through mail/call within SLA.  Adroitly managed & provided the required documents and forms to the ISO team for aiding in the ISO certification process.  Demonstrated exceptional excellence in scheduling allotment and training technicians to conduct quality work within the allocated time.

Pioneering market research, formulating business strategies, building client relationships, and tapping new business opportunities.  Assisting business development team in creating a business plan, business model, project budget, and scope of work.  Ensuring that all business activities are coordinated and executed promptly.  Recognizing and working in line with clients' needs and environment  Championing efforts in recruiting, selecting, mentoring, allocating, scheduling, guiding, counseling, and teaching discipline to employees while maintaining integrity.  Proactively planning, overseeing, appraising, and analyzing job contributions for communicating the job expectations.  Playing an integral role in evaluating the various verticals, such as process workflow, employee and space requirements, and equipment layout & accordingly executing appropriate actions.  Effectuating multiple standards and procedures in adherence to the legal regulations for fostering a safe and healthy work environment.  Pivotally overseeing and handling the primary aspects of staff levels, wages, hours, and revenues to contract labor.  Adroitly instigating a safe, injury/accident-free workplace