My name is Edwin, and I have been in the customer service industry for 12 years. Particularly in the airline/travel industry in contact centre.

I have been in the customer service role, the industries being banking and professional, it has been a learning through out. Banking it self is a wide place within itself, i had to take a career break, for family reasons and now i am ready to start work full-time again. Taking about my professional experiences as a customer service executive in the banking industry was great learning to dealing with all type of customers face to face and on the phone. i have learned, that the customer is right, shold be built in my mind, but by the company guide lines. Problem solving is one of my key works. it all depends on having hand to hand knowledge of the company policies so we have great line of satisfied customers.

My "Why" is to build a healthy working environment and a culture of success, trust, and engagement. My areas of interest and passion are in Organization’s performance, development and transformation through close systemic coaching with their respective leadership board that drives real growth and transformation. I held a number of roles during my career spanning between corporates & service providers' operations, client consultant, Sales, and Strategy. In Trainera, I held senior positions in the Commercial, Operations, and Strategy teams that included leading a number of key initiatives including developing customized business simulations for more than leading companies in the MENA region such as Pepsi and P&G. I worked in various regional Learning and Development firms starting with Scitron for Training, T-Smart Training, Logic Management Consulting (KSA), Trainera for Learning & Development, Misr takaful insurance & fatura, as well as a freelance trainer & consultant with different service providers like EBI & Maven events. I have a wide cultural experience having lived in several countries across the MENA region as Saudi Arabia, Dubai, and now Egypt. I am also an active member in a number of Development activities supporting a number of NGOs and University Clubs; an active member of a group of Sports Coaching who are aiming to embed sustainable practices to improve athletes’ awareness and life. Being a business consultant, Iparticipated in several projects in both the public and private sectors in the Middle East during my career. I am Certified Coach from International Coach Federation (ICF), CIPD practitioner, certified master trainer from “Customer Focus – USA” content, “Simdustry – German” & “Wilson Learning – the USA”.

I am an open person with a sense of responsibility and know-how while respecting cultures. Dedicated to my work, dynamic, friendly, honest while contributing to the growing development of business and society. I really appreciate the reviews because it's the best school for learning. I am interested in your offer and would like to make my modest contribution to the growing development of the hotel sector. That said; I am your candidate. Let me learn more by working in your structure. Devoted to my work, I always give my best for satisfaction, that's why I love this job because I love seeing joy on satisfied faces. For me, my career path, which is on my resume, is a determination to become a better hotelier.